This was to be our first time here for 2 weeks in March 2018.
We were travelling as a party of 3 people bringing my Mum for her first visit to Benidorm so I sought recommendations from a couple of facebook groups I’m a member of. Bearing in mind that we ourselves hadn’t been to Benidorm ourselves for almost 20 years.
I had 2 hotels in my head, the Servigroup Nereo Hotel being one of them and this was the one which most people advised for the following reasons:
Location: at the quieter Rincon de Loix end of Levante Beach and on a flat level
Food: bags of choice so something for everyone
Cleanliness: it was spotless
Friendly Staff: again, correct on all levels
So, we booked the holiday through Jet2Holidays for 2 weeks on Half Board basis with our 2 rooms being allocated on the 4th floor and overlooking the pool as I requested directly by email through Karen, the Servigroup Nereo Hotel customer representative.
The rooms were light and airy with large sunny balconies containing 2 chairs, a small round table and a clothes drier.
We even got a glimpse of the sea between the apartment buildings. Higher floors get better views and there are 10 floors to his hotel.
One day we found the water wasn’t getting hot after some routine maintenance. We notified Karen and the Reception desk and left them to get on with it whilst we went out for our late afternoon walk. When we got back, it was all fixed and luckily sorted before anyone else had realised there was a problem.
We were very impressed with the rooms in general. Both rooms had 2 twin beds and are the European twins of 105cm width rather than the standard UK twin of 90cm so you get a bit more wriggle room for your money!
Both rooms had a walk-in shower and a small stool provided under the vanity sink unit for anyone who needs to sit whilst showering.
Clean towels every day even though we had put them on the balcony to dry after our morning shower.
Toiletries: Shampoo, Shower Gel, small bars of soap and a Body Milk was kept topped up on a regular basis.
There’s also a hairdryer in the bathroom. Now don’t get me wrong because having a hairdryer in situ means I don’t have to take mine with me – but why, oh why do hotels have to install those that you constantly have to keep your finger on the power switch? It constantly stops and starts as you have to rotate your hand whilst drying each side of your hair! It drives me crazy….
Note, there are no Tea Making facilities offered at the Servigroup Nereo Hotel, which I believe is the same for all hotels in the Group and also for most hotels in Benidorm. But we were advised on asking prior to our arrival that they don’t mind you bringing your own travel kettle, which we did.
There’s also a free digital safety deposit box and a small fridge provided in the rooms.
Free WiFi throughout the hotel was accessed without any difficulty in all the public rooms, our hotel rooms and out by the swimming pool. You can connect up to 3 devices at one time per room. Ask at Reception for your own unique way to login to your account.
The restaurant provided everything you could wish for.
Breakfast: eggs anyway you want (scrambled, fried and flipped (or sunny side up if you wanted, just ask), boiled and poached (again, just ask). Also freshly cooked pancakes – those small ones, although I much prefer the French style crepes.
Porridge, fresh fruit, cold meats, cheese – even fresh orange juice and cava for those who wanted to feel a bit special.
We saw one couple feeling a bit special every single day 😉
All various hot breakfast items including the traditional streaky bacon or English back bacon cooked by the chef at the hot plate.
We only had lunch on our final day and found out they served different cheeses than was offered in the evening at dinner. Brie and a blue cheese at lunch rather than the sliced stuff at breakfast and dinner.
Evening Dinner always included a soup (sometimes a choice of two) lots of main courses to choose from, vegetarian options, fish dishes as well as the chef at the hot plate.
There were also a number of themed evenings in the restaurant: Asian, Indian (a bit of a disappointment for me as I love Indian food but the options weren’t for me), British – yep roast beef and Yorkshire pudding on a Sunday, a Tapas buffet as well as a “dessert night” much to my husbands’ disappointment. He doesn’t really do desserts – but more on that later…
The location as mentioned earlier couldn’t have been better for us as my worry was it may have been too busy in Benidorm for my Mum (she’s 77) and doesn’t really like to be in very crowded places.
The end of the Rincon de Loix was just perfect – just across the road from the indoor market so handy for changing money inside there (take your passport the first time then keep the card you’re given which lasts the duration of your stay and your passport validity for future visits). Less than a 7 minute walk to the beach with fewer roads to cross if you stay on the left side of the road.
The bus stop was just a few steps in either direction from the hotel entrance although we found when we wanted to catch the Number 10 route to Albir and Altea, it was better for us to walk up the Av Mediterraneo to the 2nd stop along in order to get a seat before it filled up from other hotels.
We only hit one small niggle and that was on our last day….
At check-in (sometime after 21:30hrs) we were told by the lady there, we would finish with lunch on our last day as we had missed the evening meal on our arrival. There was a “cold plate” set out for us in the restaurant which consisted of a couple of slices of cold ham, sliced cheese, a bread roll and a bit of salad plus a bottle of water.
When we checked out at midday and mentioned us taking our lunch, both reception staff said we weren’t entitled to it and if we had wanted to have lunch, we should have requested the cold plate wasn’t left for our arrival.
As this was our first time at the hotel we weren’t aware of any of this and also we had booked through a UK tour operator rather than directly with the Servigroup of hotels.
However, the lady receptionist conceded and agreed we could have our lunch just this once, free of charge.
So, this is perhaps something to consider if you’re on a later flight arrival like we were… We landed at 20:00hrs but it took at least an hour to reach our destination after getting on the coach.
All in all – we loved it!
We looked around 3 or 4 different Servigroup Hotels during our time wandering around Benidorm and we each felt the size, layout and location was the best at the Nereo Hotel.
The ground floor bar area in our hotel offered seating to one side by the TV and also by the small stage area, seating up to 200 people. There’s also a separate entertainment room on the lower level, most likely used when the hotel is fully occupied or during high season.
Other hotels in the group we looked at, such as the Servigroup Calypso Hotel seated up to 400 people and that would have been just too many people in the height of the season for us.
We travelled on 10 March for 2 weeks and so we caught the St Patrick’s Day celebrations as well as the noisy Fallas Festival (every year between 17 to 19 March) which involves firecrackers on most days, marching bands, pageants and culminating in the “crema” or setting fire to some very large ninots (large figures) at around midnight on the final day of celebration.
Sadly, the weather was much cooler than we had anticipated and in comparison to the same period last year, so there wasn’t too much time spent by the pool on a sun lounger. But the hotel balconies helped to shelter us from the cold winds we experienced and we still came back looking a lot healthier than we did when we arrived!
Winter holidays are always difficult to plan for – so pack your suitcase for every kind of weather and you will be fine.
Room Tip: For sunshine – ask for a room overlooking the pool.
Want more information about something I may not have covered here?
Check out the Servigroup Nereo Hotel Q&As on TripAdvisor.
All photos are owned by Thulborn-Chapman Photography.